Warranty support that stays clear and dependable
Comprehensive warranty coverage for your peace of mind.
Warranty Overview
A quick summary of the support structure behind every Premex product.
2Y
Standard coverage
5Y
Extended support
Authorized
Service centers
Digital
CARE+ tracking
Standard Warranty
Every PREMEX product comes with a standard 5-year warranty from the date of purchase. We stand behind the quality of our equipment.
25+
Years Experience
EV Grade
Cells Used
500+
Satisfied Customers
Pan India
Delivery Service
Premex CARE+
Dedicated warranty & support platform for all Premex products.
Warranty FAQ
What is covered
Battery Cells
Standard (2Y)
✓
Extended (5Y)
✓
Full coverage
BMS (Battery Management System)
Standard (2Y)
✓
Extended (5Y)
✓
Full coverage
Casing & Terminals
Standard (2Y)
✓
Extended (5Y)
✓
Full coverage
Charging Circuitry
Standard (2Y)
✓
Extended (5Y)
✓
Full coverage
Normal Wear & Tear
Standard (2Y)
✗
Extended (5Y)
✗
Not covered
Damage from Misuse
Standard (2Y)
✗
Extended (5Y)
✗
Not covered
How to File a Claim
Reach out to our support team with your product details and issue description.
Provide proof of purchase and warranty certificate along with photos of the issue.
Our team will review your claim and determine coverage eligibility.
We will arrange repair or replacement at an authorized service center.
Support
Need help with a warranty issue?
Contact our team for registration, claim guidance, or service support.