Delete Your Account

If you signed up for the Premex Smart Connect app with your mobile number, you can delete your account at any time. This page explains how, what is deleted, and what we keep.

Option 1: Delete it in the app (instant)

1. Open the Premex Smart Connect app and sign in.
2. Go to Settings, then Help & Support, then Account Deletion Policy.
3. Open the question “How do I delete my account or sign out?”.
4. Tap Delete my account and confirm.

Your account is removed straight away.

Option 2: Ask us to delete it

If you no longer have the app, email info@premexpowersystems.com with the subject “Delete my Premex Smart Connect account” and the mobile number you signed up with. We will confirm the request is from the owner of that number before deleting, and we aim to complete it within 30 days.

What is deleted

• Your profile: name, mobile number, email, address, city, state and pincode.
• Your sign-in on every phone.

Anything the app keeps on your own phone (saved batteries, settings) is removed when you clear the app’s storage or uninstall it.

What we keep

The warranty and purchase record of a Premex product belongs to the product (its serial number), not to your app account. It is kept for warranty service and legal record keeping. If you sign up again with the same mobile number, the products registered under it appear in the app again.

Good to know

• Deleting an account cannot be undone. You can sign up again, but your earlier profile details are not restored.
• If you use the app without a mobile number, nothing about you is stored on our servers.

Questions

Contact info@premexpowersystems.com. See also our Privacy Policy.