Return & Refund Policy

1. Overview

At Premex Power Systems, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help.

2. Eligibility for Returns

• Products must be returned within 30 days of the original purchase date.
• Items must be unused, in original condition, and in original packaging.
• Proof of purchase (invoice or order number) is required for all returns.
• Products with physical damage caused by the customer are not eligible for return.
• Products that have been installed or used are not eligible for return unless they are defective.

3. Non-Returnable Items

• Products damaged due to misuse, negligence, or unauthorized modification.
• Products without original packaging.
• Products purchased from unauthorized resellers.
• Custom or special-order products.

4. Defective Products

If you receive a defective product, contact us within 7 days of delivery. We will arrange a replacement or full refund after verification. Defective claims are handled through our CARE+ support platform.

5. Refund Process

• Once your return is received and inspected, we will notify you via email.
• Approved refunds are processed within 7 to 10 business days.
• Refunds are issued to the original payment method.
• Shipping charges are non-refundable unless the return is due to our error.

6. How to Initiate a Return

Contact our support team:

Email: info@premexpowersystems.com

Phone: 9102333441

Call Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST